HR Back-Office Administrator and Customer Services Specialist (a)

Deine Aufgaben

1. 01
   Handle HR back-office administration

   You take care of day-to-day HR administration such as maintaining employee records, preparing documents and contracts, and keeping digital and physical files up to date and compliant.
2. 02
   Provide first-level customer support

   You are a direct contact for customers, answering inquiries via phone and email, clarifying questions, and ensuring a friendly, solution-oriented service at all times.
3. 03
   Coordinate processes and data between HR and customer service

   You manage data entry and updates across HR and customer systems, ensure correct master data, and coordinate information flows between internal departments.
4. 04
   Prepare reports and documentation

   You create and update overviews, statistics, and reports for HR and customer service topics, and prepare documentation that supports management and internal stakeholders.
5. 05
   Support continuous improvement of internal procedures

   You identify recurring issues, propose optimisations for back-office and customer service processes, and help implement more efficient and user-friendly workflows.

Das bringst du mit

• Previous background in HR administration and/or customer service, ideally in a back-office or support-focused role.
• Strong English communication skills, both written and spoken, to handle calls, emails, and documentation with international stakeholders.
• Excellent organisational skills and attention to detail for maintaining accurate employee records, contracts, reports, and customer data.
• Solid digital skills and confidence working with modern tools and platforms (e.g. HR or customer systems, spreadsheets, and reporting tools).
• Proactive, solution-oriented mindset with curiosity and willingness to learn, improve processes, and grow in an international environment.

Nicht alle Punkte erfüllt? Bewirb dich trotzdem, wir schauen es gemeinsam an.

Das bieten wir

• Grow in a dual HR & customer role

  Build HR and service skills at once, shaping a uniquely versatile career profile.
• Work with global brands from Pristina

  Support international customers daily while staying close to home in Kosovo.
• Structured training and onboarding

  Get clear onboarding, HR tools training, and ongoing coaching from experienced colleagues.
• Real impact on processes

  Improve back-office workflows, propose ideas, and see your optimisations implemented quickly.
• Inclusive, friendly culture

  Join a supportive environment that values curiosity, feedback, and transparent communication.